Wayne State University Jobs

Parking Command Center Controller

Wayne State University is searching for an experiencedParking Command Center Controllerat its Detroit campus location.

Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society.

Essential functions (job duties):

POSITION PURPOSE

To provide quality customer service and assistance, disseminate information by responding to phone calls, monitoring two-way radio transmissions and intercom equipment, conducting video surveillance and properly documenting work orders and other activities. This position is a front line responder and is a direct link to the parking supervisors and parking attendants.

ESSENTIAL JOB FUNCTIONS

• Accept incoming calls for parking assistance. Answer and direct emergency calls to Public Safety.

• Answer calls for battery jumps, lockouts, motor assists and other non-emergency services.

• Monitor the Parking Department’s radio frequency and respond as required.

• Monitor multiple close-circuit screens. Report suspicious behaviors to Public Safety.

• Provide parking personnel and customers with complete and accurate information.

• Provide on-campus directions to customers. Perform general office duties as assigned.

• Document information via proper forms and/or using selected computer programs.

• Perform data entry into work order system. Maintain logs as required.

• Research customer issues via computer programs, video review and other methods.

• Open gates remotely to allow customers in and out of parking facilities, as needed.

• Assist Public Safety with camera/video review and possible investigations.

• All Parking Command Center Controllers are considered to be “Essential Personnel,” and are required to report during a university emergency closure period.

• Perform related work as assigned.

  ADDITIONAL COMMENTS

This classification level requires the use of multiple communication systems (e.g., phone, intercom, two way radio, video) in order to receive and disseminate information pertaining to parking lot activities. Work activities necessitate the ability to communicate effectively when dealing with the general public, students and University personnel. Position duties require the incumbent to continuously monitor equipment in order to provide quality customer assistance.

Qualifications:

MINIMUM QUALIFICATIONS

• High school graduate, GED or an equivalent combination of education and/or experience.

• Prior parking and/or customer service related job experience, preferred .

• Some knowledge of general office procedures, preferred .

• Ability to data enter with speed and accuracy.

• Basic computer knowledge to include Microsoft Word and Excel.

• Able to problem solve and be resourceful.

• Good listening skills are essential.

• Must be able to communicate clearly and effectively both written and verbally.

• Must exhibit attention to detail.

• Ability to sustain concentration for extended periods of time.

• Ability to learn and use a variety of computer software programs.

  School/College/Division:

H42 - Facilities Plan & Manage

Primary department:

H4329 - Parking/Transportation

Employment type:

• Regular Employee

• Job type: Full Time

• Job category: Staff/Administrative

Funding/salary information:

• Compensation type: Annual Salary

• Salary minimum: $33,268

• Salary hire maximum: $39,921

Working conditions:

This position must be filled pursuant to the provisions of a collective bargaining agreement, and as such may be filled by a qualified bargaining unit member, should one apply.

Job openings:

• Number of openings: 1

• Reposted position: No

Background check requirements:

University policy requires certain persons who are offered employment to undergo a background check, including a criminal history check, before starting work. If you are offered employment, the university will inform you if a background check is required.

Equal employment opportunity statement:

Wayne State University provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. The university encourages applications from women, people of color and other underrepresented people. Wayne State is an affirmative action/equal opportunity employer.